![Health Care at Home India Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Client Onboarding Coordinator
1 week ago
**Client Onboarding Coordinator Job Description**:
**Responsibilities for the Onboarding Team**:
**Onboarding Experience**:
- Conduct welcome calls for new clients following Standard Operating Procedures (SOP) to facilitate a smooth onboarding process.
- Measure and report the percentage of new clients successfully completing the welcome call.
- Track and analyse app adoption rates at the patient level, ensuring a high percentage of patients actively use the app post-onboarding.
- Monitor completion rates for each onboarding task, including consent and task assignment.
- Identify opportunities to streamline and enhance the onboarding process based on feedback and performance metrics.
**Tech Adoption**:
- Drive client adoption of the app, encouraging app-based renewals and escalations.
- Monitor and enhance caregiver adoption of the app, ensuring timely visit management.
- Implement strategies to improve the percentage of successful refund visibility and processing by fostering better connectivity.
- Track the number of refund tickets initiated and processed, ensuring accuracy and efficiency in the refund process.
- Collaborate with cross-functional teams to identify and implement improvements in the app to enhance overall user experience.
- Minimum 12th Passed.
- Knowledge of MS Office.
- Strong analytical skills with the ability to interpret data and identify trends.
- Excellent communication and interpersonal skills to collaborate with internal teams and external stakeholders.
- Detail-oriented and capable of managing multiple tasks simultaneously.
**Salary**: ₹18,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 3 years (required)
**Speak with the employer**
+91 9618317206
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