Voice & Non Voice Process

2 weeks ago

Kothanur Bengaluru Karnataka, India Victaman services private limited Full time

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 20

Language: English, Hindi

Experience: 1 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit

**Position**: CRO,

**Qualification**: PUC/ Graduate,

**Shift**: Day shift with one day rotational week off,

**Salary**: 20,000 to 21,000 CTC,

**Job description**:
1) Agents should have min of 1 years’ experience with Customer Support-related campaigns.

2) Agent should have excellent communication skills in **Hindi and English.**

**ROLE:

- **
- The main responsibility of a non-voice process employee is to process tasks accurately and effectively, meeting the set standards of quality and production.
- A non-voice process worker must have a meticulous eye for detail and a positive attitude in problem solving.
- The job requires knowledge and experience in new data entry, ago-editing, and other associated software programs and tools.
- Good English comprehension and writing skills are needed to accurately process customer requests, queries, and to interpret customer data.
- Computer proficiency is essential for this type of job.

**Responsibilities**:

- **Analyzing customer data**:Analyzing customer data to gain insights into their needs.
- **Performing data entry tasks**:Entering customer information into a database in an accurate and timely manner.
- **Processing customer requests**:Processing customer requests by researching and following up.
- **Executing customer queries**:Executing customer queries while ensuring the highest level of customer satisfaction.
- **Maintaining customer relationships**:Developing and maintaining customer relationships to ensure long-term loyalty.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Kothanur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9179170321

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