Front Office Associate for Hotel
2 weeks ago
**Front Office Associates Responsibilities**:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Exceed, Cloudbeds etc
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹14,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Application Question(s):
- Upon Selection, will you be able to relocate to Bodh Gaya, Bihar with accommodation provided by the company?
**Education**:
- Diploma (required)
**Experience**:
- Hotel Front desk: 1 year (required)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7980970820
- Health insurance
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