Tele Caller
1 week ago
**Key Responsibilities**
- **Customer Engagement**:
- Make outbound calls to prospective and existing guests to promote hotel services and packages.
- Handle inbound inquiries about reservations, facilities, and events.
- **Reservations Management**:
- Assist guests with booking rooms, event spaces, and other services.
- Upsell hotel packages, add-ons, and promotions.
- **Customer Relationship**:
- Build and maintain positive relationships with guests to encourage repeat business.
- Handle customer complaints and direct them to the appropriate department if needed.
- **Sales and Marketing Support**:
- Collaborate with the marketing team to implement campaigns and special offers.
- Meet call targets and generate leads for the sales team.
- **Feedback Collection**:
- Gather feedback from guests to improve service quality.
- Conduct post-stay follow-ups for reviews and ratings.
- **Documentation**:
- Maintain detailed records of all calls and guest interactions.
- Ensure accurate data entry of bookings and inquiries in the system.
**Key Skills**
- Excellent verbal communication and persuasive skills.
- Customer-centric approach with problem-solving abilities.
- Proficiency in using CRM and hotel management software.
- Ability to handle high call volumes efficiently.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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