Client Relationship Officer

2 weeks ago


Ghaziabad Uttar Pradesh, India book my agency Full time

**Job Title: Client Relationship Officer**

**Location**: Vaishali, Ghaziabad

**Job Type**: Full-time / Work from Office

**Job Summary**:
The Client Relationship Officer is responsible for maintaining positive relationships with clients, addressing their concerns, and supporting business development efforts. This role involves customer relationship management, problem management, and sales pipeline support.

**Key Responsibilities**:

- Act as the primary point of contact for client inquiries and issue resolution.
- Assist in IT project management and ensure timely service delivery.
- Monitor and analyze client interactions to identify areas for improvement.
- Support business intelligence initiatives to enhance customer experience.
- Assist in strategic planning and execution of client-focused initiatives.
- Coordinate with internal teams to streamline customer service and project implementation.
- Participate in negotiations, contract discussions, and pricing strategies.
- Maintain and update client records and sales pipelines.

**Requirements**:

- Bachelor’s degree in Business, IT, or a related field.
- 1-3 years of experience in client relationship management or sales support.
- Strong problem-solving and analytical skills.
- Good communication and presentation abilities.
- Familiarity with management consulting and business development strategies.

Pay: ₹15,000.00 - ₹45,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ghaziabad, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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