International Voice Process(Female)

5 days ago

Perungudi Chennai Tamil Nadu, India ACSASS Full time

**Job Summary**

We are actively seeking a skilled and customer-oriented Female Executive to join our International Voice Process team. The role involves interacting with customers globally to provide exceptional service, address inquiries, and resolve concerns professionally. Strong communication skills, cultural sensitivity, and a proactive approach are essential for success in this position.

**Key Responsibilities**

Manage inbound and outbound calls for international clients with a professional demeanor. Address customer queries about products, services, and policies with clarity and empathy. Troubleshoot and resolve customer issues, ensuring satisfaction and retention. Maintain and update accurate customer records in the CRM system. Meet performance targets, including call quality, response time, and customer satisfaction scores. Stay informed about product updates, process changes, and market trends. Collaborate with internal teams to address and resolve escalated concerns. Comply with process guidelines, SLAs, and quality standards consistently.

**Required Qualifications**
- Experience: Previous experience in customer service or international voice processes is an advantage.
- Language Proficiency: Excellent verbal communication in English; additional languages are a bonus.
- Technical Skills: Basic understanding of CRM systems, MS Office, and troubleshooting techniques.
- Customer Service Orientation: Strong interpersonal skills with the ability to build rapport with global customers.
- Preferred Qualifications
- Prior experience working with international customers, preferably from diverse cultural backgrounds.
- Familiarity with CRM tools like Salesforce, Zendesk, or similar platforms.
- Flexibility to work night shifts or rotational shifts to support international time zones.
- Strong listening skills and attention to detail.

Key Competencies
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with composure and professionalism.
- Cultural sensitivity and adaptability to work with a global clientele.
- Proactive and self-motivated with strong problem-solving abilities.
- Perks and Benefits
- Competitive salary with performance-based incentives.
- Comprehensive training and mentoring programs.
- Health insurance and other employee wellness benefits.
- Opportunities for career growth and professional development.

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Fixed shift
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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