International Debt Collection Process
2 months ago
**Responsibilities**:
- **Debt Collection**: Contact customers to recover overdue payments for third-party clients, adhering to company policies and legal guidelines.
- **Customer Interaction**: Communicate effectively with customers, addressing concerns and negotiating payment plans where necessary.
- **Payment Processing**: Ensure smooth collection processes by assisting customers with payment procedures and providing detailed explanations of repayment options.
- **Follow-up**: Monitor payment commitments, update records, and ensure consistent follow-up with customers.
- **Targets and Incentives**: Achieve monthly collection targets to qualify for performance-based incentives.
- **Documentation**: Maintain accurate and detailed reports on customer interactions, payment status, and collection efforts.
- **Compliance**: Adhere strictly to debt collection regulations and guidelines, ensuring respectful and compliant communication with customers.
**Skills and Qualifications**:
- **Experience**: Minimum of **1 year of experience** in **third-party debt collections**.
- **Communication**: Strong communication skills in both written and spoken English.
- **Negotiation**: Excellent negotiation skills with a focus on recovering debts while maintaining a professional and empathetic approach.
- **Target-driven**: Ability to work in a fast-paced environment and meet collection targets.
- **Technology Proficient**: Comfortable using collection management software and tools.
**Additional Information**:
- This is a **night shift** position with working hours from 5 PM to 5 AM.
- The role offers fixed weekends off (Saturday and Sunday).
Pay: ₹38,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
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