Er Pre
1 month ago
Ø Supervision of the front office staff, from maintaining proper cash control to patient standards on a day-to-day basis
Ø Attend to patient enquiries, requests, complaints and compliments
Ø Ensure proper training and procedures are in place to ensure provision of quality services
Ø Attend to crisis or emergency situations and perform service recovery.
Ø Supervises Reception personnel to ensure optimum patient care services.
Ø Monitors Front Off**i**ce personnel to ensure patients receive proper attention and personal recognition.
Ø Assigning Departmental rosters
Ø Interdepartmental communication with the telecommunications, housekeeping, maintenance and emergency services.
Ø Coordinating with the doctors to set up the appointment system
Ø To pass all staff discounts as per the company norms.
Ø All refunds and cancellation to be done by OPD in charge.
Ø Coordinating with the doctors for patient medical certifications.
Ø Analysis Corrective & Preventive Measures
Ø Monitor Consultant in & out timings.
Ø Analysis of waiting time.
Ø To Facilitate Corporate patients on priority basis and avoid inconvenience.
Ø To coordinate and ensure safety and security of patients, attendants and visitors.
Ø Follow the Departmental Protocols / Procedures
Ø To carry out any other task assigned by higher authority.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 7892006386
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