Pa-cs

2 weeks ago


Hyderabad Telangana, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people._

**_ _**
- Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._
- Welcome to the relentless pursuit of better._

**_ _**

**_ _**
- Responsibilities_
- _Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues_
- _Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry_
- _Troubleshoots problems with networks and recommends corrective action_
- _Attends training courses as required and stay abreast of evolving internal processes and industry developments_
- _Works in a team environment and assist team members on various issues_
- _Provides other ad hoc support and duties as assigned_
- _Works in an environment with competing priorities_
- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact_
- _CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.)_
- _Strong knowledge of routing and switching technologies - EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc._
- _Experience on SDWAN technologies - Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)_
- _Performing enhanced troubleshooting in the network - Cisco, Meraki and SDWAN_
- _Able to engage with US based ISPs to fix the issue._
- _Experience on network monitoring tools like PRTG, SolarWinds_
- _Configuration of WAN/public IPs on Router, SDWAN, ASA etc._
- _Experience on Wireless networks - Meraki (MR series) and Cisco AIR_
- _Experience on firewall technologies - FortiGate (80D, 100F, 200E)_
- _Experience with Computer Telephony Integration (CTI)_
- _Knowledge on CUCM, Cisco Jabber_
- _Understanding of VoIP, SIP Protocols_
- _Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX)_
- _Experience working with BroadSoft Unified Communications systems preferred_
- _Experience with administering a Private Branch Exchange (PBX) phone system required_
- _Experience using a ticketing System such as Clarify, Remedy, or Footprints_

**_ _**
- Preferred Qualifications/ Skills_
- _Minimum CCNA Certified or have worked on Cisco Devices_
- _Problem solving ability_
- _Ability to document, track and monitor a problem/issue to a timely resolution_
- _Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties_
- _Automotive industry experience (desirable)_
- _Willing to work in Night shifts (US Process)_

**_ _**

**_ _**

**_
Job_**_Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 23, 2024, 3:54:44 AM_

**_ Unposting Date_**_Feb 28, 2024, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_


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