Customer Care Executive-international Process

4 weeks ago

Mohali, India Boost Tech Full time

**We are hiring for Customer Success Executive-International Process (Female only)**

**About**:
**T**his organization is an event enhancing platform for companies who want to bring people closer and build inclusive, genuine interactions for their conferences, customer events, or employee engagement activities in any setting: live, virtual, or hybrid. From the humble roots of a mobile app, Ventla has grown into supporting the entire event lifecycle from invitation to evaluation to virtual events and hybrid settings. Global customers such as United Airlines, Microsoft, Ericsson and Telia all rely on Ventla. Between Stockholm and Chicago, with the support of our product development crew in Chandigarh, there's a team of enthusiastic, humble, and driven people ready to handle the most challenging matters. Over the years we have received multiple awards. We're very proud of what we've accomplished.

**Job Brief**:
As a Customer Success Executive you will play a crucial role in understanding and aligning with customers' business objectives. You'll collaborate with internal departments to provide an exceptional service experience. The role demands technical acumen, a customer-centric attitude, and a passion for learning new technologies. Operating as the central point of contact, you'll be responsible for ensuring strong, long-lasting customer relationships, driving adoption, and maximizing customer satisfaction.

**Roles & Responsibilities**:

- **Own the overall relationship with assigned clients, managing on-boarding, implementation, training, and ensuring retention.**:

- Act as an intermediary between clients and engineers, supporting clients with technical questions.
- **Maintain in-depth knowledge of Ventla's products/services and clients' business issues.**:

- Develop customer success strategies, best practices, and support content in collaboration with the team.
- **Communicate effectively with internal and external senior-level management to understand customer needs and maximize retention and growth.**:

- Maintain existing customer success metrics and data as directed.
- **Serve as the day-to-day contact for assigned accounts, building trust, identifying areas of opportunity, and facilitating workflow between project team members.**:

- Shift timings will be from 12:00 PM to 9:00 PM.

**Required Skills and Qualifications**:

- 1.5-2+ years of Customer Success experience in ITES/SaaS products.
- Proficient with Native English and good command over US native accent.
- Strong verbal and written communication, planning, and management skills. Analytical, logical, and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker with a strong work ethic.
- Proficient with Microsoft Office Suite or related software.
- Comfortable operating SaaS software like JIRA, Trello, etc. Ventla also offers Flexible working hours.
- Friendly & Transparent working environment. Access to Health Club & Swimming pool in the Quark Premises.
- Friday Fun activities.
- Top-notch compensation.
- Medical Insurance.
- Family & Medical Leaves.
- Opportunities and support for career development.
- Preferred Qualifications: Bachelor’s degree.
- To be part of a dynamic team committed to revolutionizing the event industry.

**Salary : 6 LPA**

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have experience in handling International Customers?
- Please mention your Notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 7385900447

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