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Customer Success Expert
1 week ago
Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
**Requirements**:
- Excellent communication and writing and problem-solving skills
- Patience when handling tough cases
**Job Types**: Full-time, Internship
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Pay: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English, Hindi (preferred)
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