Reservations Agent
1 month ago
**Job Summary**: As a Reservation Agent, you will be responsible for handling reservations, providing excellent customer service, and ensuring the smooth booking process for our guests. Your role is vital in ensuring guest satisfaction and contributing to the success of our business.
**Key Responsibilities**:
- Respond to inquiries and provide information to potential guests regarding reservations, pricing, and availability.
- Address guest concerns and provide solutions, such as room changes or cancellations, as per company policies.
- Keep up-to-date with product and service information, such as room types, rates, and amenities, to provide accurate information to guests.
- Follow up with guests to confirm reservations and provide details about their upcoming stay or travel plans.
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Provide outstanding customer service by anticipating and fulfilling guests' needs and exceeding their expectations.
- Assist with administrative tasks related to reservation management, such as preparing reports and maintaining guest databases.
- Stay current on industry trends, pricing strategies, and competition to make informed recommendations and decisions.
**Job Location**: Sector 83, Noida(5 days working)
**Job Types**: Full-time, Permanent
**Salary**: ₹15,160.06 - ₹35,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
**Speak with the employer**
+91 9560509847
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