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Customer Support Executive

2 months ago

Indore, India Sath Outsourcing Service pvt. Ltd. Full time

Flipkart Voice process - Customer Support Executive

(Attend Customer calls related to queries, requests, complaints )

Location:

- Indore, MP

Qualification:

- 12 pass/Any graduates ,Fresher also can apply

Language:

- Excellent communication in English, Hindi

**Salary**:

- 18K CTC, on hand 14k-15k No leaves in first 90 days

Shift time:

- 24×7 any 9 hours (8 hours working, 1 hour break ; rotational) one Week off

Requirement:

- **Provide on-line support for Flipkart customers.**

**Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials**

**Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.**

**Assist customer in resolving any open requests for support, assistance, information on upgrading etc.**
- **Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.**
- **Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice**
- **Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.**
- **Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.**
- **Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets**

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7020347077

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