Live Chat Support Representative
4 weeks ago
**Location: On-Site**
SprintRay is seeking a Live Chat Support Representative to be an integral part of a growing team. SprintRay is a leading developer of 3D printing hardware, software, and consumables in the dental industry. This is a fantastic opportunity to be a part of a rapidly growing company with a strong culture. The corporate controller will be responsible for overseeing the daily operations of the accounting department, including preparing financial reports, monitoring, and analyzing accounting data and enforcing proper accounting policies and principles.
**Responsibilities**:
- Troubleshoot and resolve technical issues in a timely manner
- Escalate complex issues to senior technical staff as needed
- Record and maintain accurate customer data in the company's database
- Provide information to customers about product features, specifications, and pricing
- Collaborate with team members to develop and update support resources
- Perform other duties, as assigned
**Requirements**:
- 2+ years of experience in live chat or customer support in the medical device industry
- Excellent written and verbal communication skills
- Strong problem solving and critical thinking skills
- Ability to multi-task and work in a fast-paced environment
- Proficient in Microsoft Office and CRM software
- Knowledge of medical devices and related regulations is an asset
- Ability to work flexible hours, including weekends and holidays if required.
**About SprintRay**:
SprintRay is a highly collaborative environment where innovative people have the freedom to satisfy their curiosity by finding creative solutions to hard problems. If you are a relentless problem solver who wants to shape the future of 3D printing, join SprintRay Together, we can revolutionize the next 100 years of manufacturing and empower future generations of doctors, designers, and makers all over the world.
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