Regional Helpdesk System Administrator

1 month ago

Gurgaon, India JLL Full time

JLL supports the Whole You, personally and professionally.

Regional Helpdesk System Administrator
Work Dynamics

**What this job involves**:
The Resource Booking System is a global solution offered by Corporate Services to support and help internal employees book resources such as meeting rooms, desks and floorpasses, parking spaces, registering visitors and facilitates the provision of meeting room catering requirements. The current global system is provided by an external vendor FM: Systems Employee. The solution provides a web portal, Mapview (for floorplan bookings), an Outlook Plug In, Hardware (Panels), a mobile app and integrations to other systems.
It’s an exciting time for Resource Booking with new emerging technologies, workplaces adopting new ways of working and an overarching requirement to deliver the best interfaces and functionality for our internal customers.

Role Purpose
The Resource Booking Administrator will work as part of the Global Resource Booking Team (RBT) which falls under the wider Business Information & Technology Team (BIT). The Resource Booking Administrator will be responsible for maintaining our Resource Booking system and supporting internal customers on behalf of our global client.
They will be required to work at pace, to resolve a high number of BAU requests, to deliver system updates in line with Moves & Changes and to support with projects and new initiatives.
The role will be based in India (in either Bangalore or Hyderabad) and will officially report directly to the Global Lead based in the UK. Although day to day management of tasks and support will be provided by the Regional Lead. There will be flexibility to work from both an office location and from home. Occasional weekend working may be required during system outages or upgrades.

**Major responsibilities**:
Manage the Resource Booking work queue (via existing Outlook inbox or via a future queue management tool)
Responding to customer enquiries empathetically and professionally within agreed SLAs
Replicate and troubleshoot customer issues and escalate to Tier 2 support (vendor) as needed
Build and amend system resources via Admin modules
Manage user access requests
Panel troubleshooting
Deliver guidance and training to employees
Implement new rollouts/initiatives under Regional Lead direction

Technical mindset with the ability to quickly understand the vendor system and engage with the vendor for troubleshooting. Existing knowledge of FM: S Employee would be beneficial, but not essential
Ability to capture business requirements and translate them into system solutions
Experience of delivering training to end users
Proactivity - offering to support other Administrators and Regional Leads - working as a team to deliver
Passionate about providing exceptional and memorable customer experiences at every interaction
Team-building - Key stakeholder, collaborators and RBS Team are geographically dispersed. Ability to create team ethos across virtual teams is critical
Data Accuracy & Reporting - ability to maintain data standards within the system and provide high quality updates (right first time). Ability to understand our data outputs via the JLL Dashboard reports and system reports
Conviction to recommend changes to process and procedures for continuous improvement

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. An

  • Helpdesk Executive

    1 month ago

    Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Helpdesk Executive Property and Asset Management What this job involves Your role will involve managing and coordinating the purchase of goods and services on behalf of JLL. You will be responsible for making key decisions about stock control, preparing annual budgets, scheduling expenditures,...

  • Weblogic Administrator

    4 weeks ago

    Gurgaon, India 4Bell Technology Full time

    **ESSENTIAL FUNCTIONS**: - Ensure availability and stability of SOA/ WebLogic production environments. - Install, configure, monitor and troubleshoot Oracle middleware systems hosting J2EE and Oracle SOA Suite - Install patches and updates as appropriate on production, development, test environments and staging environments. - Work with database...

  • Weblogic Administrator

    1 month ago

    Gurgaon, India RARR Technologies Full time

    **Job Details - WebLogic Administrator**: **Job ID**: - RARR Job 3027**Job Title**: - WebLogic Administrator**Job Type**: - Permanent**Job Location**: - Gurgaon, Haryana**Total Experience**: - 6 - 8 Years**Skills**: - Oracle, Soa**Posted - **02/03/2023 **Job Description**: **ESSENTIAL FUNCTIONS**: - Ensure availability and stability of SOA/ WebLogic...

  • System Administrator

    4 weeks ago

    Gurgaon, India ANTINO LABS PRIVATE LIMITED Full time

    Proven experience as a System Administrator, Network Administrator or similar role - Experience with databases, networks and patch management - Knowledge of system security and data backup/recovery - Ability to create scripts in Python, Perl or other language **Salary**: From ₹300,000.00 per year Schedule: - Day shift - Flexible shift

  • System Administrator

    1 month ago

    Gurgaon, India IPA INDUS PARKING SERVICES PRIVATE LIMITED Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...

  • System Administrator

    1 month ago

    Gurgaon, India Globalxperts Full time

    **Role: System Administrator** **Location: Gurugram** **Experience: 4+ years** **NP - Immediate joiners are preferred** **System Administrator - Skills** **Mandatory skills - VDI (virtual desktop infrastructure) with Azure experience** **Other skills** - Strong in Azure Virtual desktop - Knowledge and experience of different operating systems...

  • System Administrator

    2 months ago

    Gurgaon, India Globalxperts Full time

    **Role: System Administrator** **Location: Gurugram** **Experience: 4+ years** **NP - Immediate joiners are preferred** **System Administrator - Skills** **Mandatory skills - VDI (virtual desktop infrastructure) with Citrix experience** **Other skills** - Knowledge and experience of different operating systems (Microsoft Windows, Unix, Linux, etc.) -...

  • IT System Administrator

    4 weeks ago

    Gurgaon, India Admin Looks Full time

    Urgently Looking for a Senior IT Admin (Hardware) for the location of Gurugram, Haryana. **Roles & Responsibilities**: - Hardware Knowledge - System Trouble Shooting - Must knowledge about router configuration - Communication skills Hindi and English Mandatory - Experience in System Administration (Hardware and Networking) Need to handle team of hardware...

  • IT Helpdesk Analyst

    4 days ago

    Gurgaon, India Sprinklr Full time

    DescriptionAbout Sprinklr :Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally,...

  • IT Helpdesk Analyst

    5 days ago

    gurgaon, India Sprinklr Full time

    Description About Sprinklr : Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400...

  • IT Helpdesk Analyst

    5 days ago

    Gurgaon, India Sprinklr Full time

    Description About Sprinklr : Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees...

  • Linux System Administrator

    1 week ago

    gurgaon, India Concentrix Full time

    JD for Linux:10-12+ years in Linux Systems Administration role in a large physical and virtual environment required.10-12+ years’ experience in Redhat Linux administration (must have).10-12+ years’ experience in UNIX administration experience or equivalent (must have)10-12+ years’ experience in SAN administration experience or equivalent (NetApps)...

  • Manager, Engineering – India

    1 month ago

    Gurgaon, Haryana, India Hilton - India Regional Office Full time

    The Manager, Engineering – India reports to the Senior Director, Engineering and is part of the Architecture, Design & Construction (AD&C) team in India who collectively makes key strategic decisions for Managed and Franchised development projects for all brands. You are responsible for providing MEP & FLS (Mechanical, Electrical, Plumbing, and Fire & Life...

  • Unix System Administrator

    5 days ago

    gurgaon, India NCR Voyix Full time

    About the jobPosition Title: Unix/Linux AdministratorLocation: Gurugram, India24x7x365 in shifts and on-call on weekendsAbout NCR CorporationNCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address...

  • IT Helpdesk Analyst

    5 days ago

    gurgaon, India Sprinklr Full time

    Description Title: IT Helpdesk Analyst ( US Shift) Experience Required: 2-5Years Required Educational Qualification: BE/ B.Tech/MCA/BCA/Bsc Location requirement: Gurgaon Key responsibilities: As an IT Helpdesk Analyst, you will : Provide local support for the Sprinklr Gurgaon office and Global support for all Sprinklr...

  • IT Helpdesk Analyst

    5 days ago

    Gurgaon, India Sprinklr Full time

    Description Title: IT Helpdesk Analyst ( US Shift) Experience Required: 2-5Years Required Educational Qualification: BE/ B.Tech/MCA/BCA/Bsc Location requirement: Gurgaon Key responsibilities: As an IT Helpdesk Analyst, you will : Provide local support for the Sprinklr Gurgaon office and Global support for all Sprinklr users. Tracking...

  • System Administrator

    1 month ago

    Gurgaon, India Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Analyst - Catering Systems Administrator

    2 months ago

    Gurgaon, Haryana, India United Airlines Full time

    We have a wide variety of career opportunities around the world — come find yours.Hospitality and PlanningThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one...

  • Regional Customer Service

    4 weeks ago

    Gurgaon, India Haleon Full time

    **Job Description**: **Site Name**: India - Haryana - Gurgaon **Posted Date**: Jan 11 2023 Hello. We’re **Haleon.** A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne,...

  • Regional Finance-business Administration

    4 weeks ago

    Gurgaon, India Siemens Full time

    We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and...