Client Coordinator
2 months ago
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
- Develop open and effective channels of communication with each client that can be employed by other departments as well.
- Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
- Encourage revenue growth by inspiring clients to purchase accessories and additional services.
- Become the reliable point of contact for each customer that is required to establish a strong business relationship.
- Must demonstrate ability to meet deadlines.
- Schedule meetings or telephone conferences between clients and management.
- Coordinate the production of client-facing marketing materials.
- Compile and maintain records on client accounts.
- Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
- Escalate complaints to relevant departments.
- Liaise with in-house teams to adjust service offerings and assess related costs.
- Build and maintain close relationships with clients.
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas/travel arrangements/appointments etc. for the upper management
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
Pay: ₹15,000.00 - ₹40,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Overtime pay
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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