Process Associate

3 months ago

Bengaluru Karnataka, India IBM Full time

Introduction
Employees in this specialty should have knowledge in SAP HR Management System. This will be key as they execute the different key Human Resource Delivery processing activities. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end to end HRMS System and Process will allow them to navigate through these dependencies seamlessly. There may be occasions when employees will be required to perform system testing.

Your Role and Responsibilities
As a Service Associate -Recruitment you are responsible for working with partners and providing customer happiness with RPO services. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan and implement sourcing strategies to provide a qualified talent pool.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. As Lead Recruiter, you are responsible for Responsibilities:

- Engage stakholders to define, build and document hiring forecasts
- Work with hiring manager to set Service Level Agreements (SLA) expectations and requirements
- Work within pre-defined recruitment processes while assessing that process to identify, recommend areas, improve and build standard methodologies to follow
- Meet weekly/monthly/quarterly production goals
- Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals
- Review, analyze, mentor and coach support teams to ensure recruiting goals are being met through a reciprocal approach
- Ensure detailed screening and selection criteria to identify top talent and resolve meaningful strength of the talent in the pool
- Participate in client meetings at the direction of the Operations Director and/or Client Relationship Director to construct everlasting work relations that shall enhance strong customer satisfaction
- Perform other miscellaneous duties as required by management

Required Technical and Professional Expertise
- Minimum 1 year of experience in recruitment standard methodologies (preferably in ITES / BPO / FA)
- Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debrief and offer stages
- Expertise in sourcing through social media channels and other innovative sourcing channels
- Demonstrable experience in partner management and strength to hold difficult conversations with them Build expertise in deep domain knowledge, understanding of business strategy and drive innovation

Preferred Technical and Professional Expertise
- Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set up is preferred)
- Equipped with consultative instinct, passionate about recruiting and not view the role as transactional
- Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage
- Ambitious individual who can work under their own direction towards agreed targets/goals
- Proven change management and be open to it good time management and work under tight deadlines
- Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed
- Maintain technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decision

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