Customer Support Executive

2 weeks ago

Kolkata, India Jobstop Solutions Pvt Ltd Full time

Job Responsibilities:
The primary job roles and responsibilities of a support executive include:

- A professional approach in answering calls and chats and provide relevant information for a

global software, taking input of issues faced by customers and providing redressal thereof
- Must be fluent in speaking & understanding English & comfortable with writing in English as

well.
- Must be comfortable with rotational shift, involving night shifts at times
- Has worked in client/customer facing roles before (which doesn't include interacting with

drivers & delivery agents)
- Should be comfortable in working with softwares, use excel, word doc & pdfs
- Maintaining records of calls and interactions
- Handle complaints /issues on chatting portal and call, provide appropriate solutions over
- Escalate unresolved queries to respective departments for accurate redressal

know to ride one

Competencies and Skills Required

It is very important for the executive to have fluent English communication skills

1. Good listening and problem-solving skills

2. Good writing skills

3. Ability to take and handle stress and pressure

4. Good interpersonal skills

Roster will be as follows:
Saturday 6 AM -2 PM 2 PM- 10 PM 10 PM- 6 AM

Sunday 6 AM -2 PM 2 PM- 10 PM 10 PM- 4.30 AM

Monday - Friday 1.00 PM -9.00 PM 9.00 PM-4.30 AM

Tenure: Permanent

Location: NEWTON,Kolkata (Work from Office)

**Salary**: up to 2.4 LPA

Working Days : 5 days

We don’t have any pickup and drop facilities.

**Salary**: Up to ₹240,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

License/Certification:

- Two wheeler and a Two Wheeler License (required)

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