Tele Caller Executive

2 weeks ago


Noida Uttar Pradesh, India Digital Night owl Pvt Ltd Full time

Summary:
The Telecaller Executive plays a vital role in the communication process of a company. They are responsible for making outbound calls to potential or existing customers with the aim of selling products or services, handling customer inquiries, and maintaining good customer relationships.

Key Responsibilities:

- Make outbound calls to prospective customers using a provided list or leads.
- Follow a script to introduce company products or services and explain their benefits.
- Identify potential sales opportunities and generate leads for the sales team.
- Handle customer inquiries and provide accurate information about products or services.
- Resolve customer complaints or issues effectively and escalate complex cases to the appropriate department.
- Maintain a database of customer information, interactions, and transactions.
- Achieve set targets for call volume, sales, and customer satisfaction.
- Keep abreast of product knowledge, market trends, and competitor activities.
- Collaborate with the sales and marketing teams to coordinate efforts and optimize results.
- Provide regular feedback to the management team regarding customer insights, market trends, and suggestions for improvement.

Skills and Qualifications:

- Excellent communication skills, both verbal and written.
- Strong persuasive and negotiation abilities.
- Good listening skills and the ability to understand customer needs and concerns.
- Patience and empathy in dealing with customer inquiries and complaints.
- Ability to work well under pressure and meet sales targets.
- Basic computer skills and familiarity with CRM software or databases.
- Proactive attitude and willingness to learn and adapt to changing environments.
- Previous experience in telemarketing, sales, or customer service is preferred but not mandatory.
- High school diploma or equivalent; additional qualifications in sales or marketing are a plus.

This job description outlines the general responsibilities and qualifications for the Telecaller Executive position. However, duties and requirements may vary depending on the specific needs and industry of the company.

**Salary**: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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