Tele Caller Executive

2 months ago

Gurugram Haryana, India Satya Skin & Haircare Pvt. Ltd. Full time

A Telecaller, also known as a Telemarketer or TeleSales Representative, is responsible for making outbound calls to prospective customers with the goal of promoting or selling products or services. The job description for a Telecaller typically includes the following responsibilities and requirements:
**Responsibilities**:

- **Cold Calling**: Initiate outbound calls to potential customers to introduce and promote products or services.
- **Customer Engagement**: Engage with customers in a friendly and professional manner, addressing their queries and providing information about the offered products or services.
- **Lead Generation**: Identify and qualify potential leads through effective questioning and conversation.
- **Product/Service Knowledge**: Acquire and maintain a thorough understanding of the products or services being offered to effectively communicate their features and benefits.
- **Sales Pitch**: Deliver persuasive sales pitches to encourage customers to make a purchase or schedule a follow-up appointment.
- **Follow-up**: Conduct follow-up calls to nurture leads, answer questions, and provide additional information as needed.
- **Record Keeping**: Maintain accurate and detailed records of customer interactions, including contact details, preferences, and feedback.
- **Targets and Quotas**: Meet or exceed daily, weekly, or monthly sales targets and quotas set by the organization.
- **Feedback Reporting**: Provide feedback to the sales team and management regarding customer concerns, preferences, and market trends.
- **Customer Relationship Management (CRM)**: Use CRM tools to track and manage customer interactions and sales activities.

**Requirements**:

- **Communication Skills**: Excellent verbal communication skills with the ability to articulate product/service features persuasively.
- **Customer Service Orientation**: A customer-centric approach with the ability to build rapport and establish positive relationships.
- **Sales Skills**: Basic understanding of sales techniques and the ability to close deals effectively.
- **Persistence**: Resilience and persistence to handle rejection and continue making calls to achieve sales targets.
- **Team Collaboration**: Ability to collaborate with team members and share insights for overall team success.
- **Computer Skills**: Basic computer skills for data entry, using CRM tools, and navigating relevant software.
- **Adaptability**: Willingness to adapt to changing product offerings, market dynamics, and customer preferences.
- **Ethical Conduct**: Adherence to ethical telemarketing practices and compliance with relevant regulations.
- **Time Management**: Efficiently manage time to achieve daily calling targets and follow-up activities.

This job description may vary depending on the specific industry and organization. Telecallers are commonly employed in sales and marketing roles across various sectors.

**Salary**: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9643323090

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