QA Editorial

3 weeks ago

Mumbai, India Straviss Full time

Job Title: - Quality Assurance Analyst - Editorial

Location: - Mumbai

Qualification: - Any Graduate

(Bachelor’s degree in Marketing, Commerce, Economics, Business or Accounting )

Technical Skills: - Google Ads & Yahoo Bing Certified Proficiency & Mastery of Analyzing keywords. Working knowledge of all processes in Marketing Operations Department

Eligibility Criteria: - Minimum 3 years of relevant Digital Marketing Experience

Or

Minimum 5 years of experience working in operations

**Key Skills**
- Achieve daily review targets with accuracy & meeting the SLAs defined
- Give constructive feedback on errors marked & analyze error trends for analysts; accordingly suggest refreshers for product training
- Work closely with Operations & Training teams to drive continuous improvement initiatives
- Support trainees & bottom quartile agents come up the learning curve and help them achieve productivity & quality targets
- Find out ways to drive Quality culture within the team and recognize top quality performers
- Deliver Quality Learnings workshop on common issues identified / best practice sharing at least once a quarter
- Conduct at least 2 Calibrations per month with the team
- Support inter departmental functions during heavy work loads
- Work overtime when needed to meet critical deadlines
- Complete adhoc tasks and projects as needed
- Ability to work on different digital marketing platforms & UI’s with ease
- Possesses extensive and up-to-date knowledge of digital advertising trends and best practices
- Ability to prioritize workload and meet strict deadlines
- Accurately and consistently complete setup of campaigns
- Ability to quickly learn and adjust to integrate new processes and products as needed

**Key Competencies**

Understanding & working knowledge on Digital Marketing tools & process

Analytical Thinking & Troubleshooting (understanding the root cause)

Able to methodically approach problem resolution

Able to manage time and prioritize multiple tasks in a fast-paced environment

Capable of interpreting data and make recommendations to improve campaign performance

Learning on the Fly (Learns new concepts quickly)

Open to change seeks learning opportunities

Able to effectively communicate ideas and thoughts

**Salary**: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

Work Location: One location

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