Workflow Associate- On Contract
1 week ago
**WHAT YOU'LL DO**:
As a Workflow Associate, you will coordinate DRS research workflow across 2-3 industries with customer service excellence, accuracy and organization. You will manage the daily workflow with an increasing level of independence, making sure capacities are managed optimally and,
in a business focused manner. You will set the tone and expectation for the customer, from beginning to assigning of the work.
**YOU'RE GOOD AT**:
- Working in a highly accurate manner in a deadline-driven, fast paced environment
- Under the supervision of the Senior Researcher / Practice Area Lead / wider Workflow Coordination team, you are a capable problem solver who comfortably multi-tasks while conducting coordination for the research workflow
- You will have strong attention to detail, ensuring that critical information (data sources,
internal billing, charge codes, etc.) is captured correctly in our automated request management system
- Working collaboratively in an international, service-orientated environment
- With directions from DRS management, you will match available capacity to request inflow, ensuring the allocation is in line with experience, skills and language
capabilities
- Whilst building a solid understanding on the research workflow process and developing a sound understanding on BCG’s internal capabilities, you will cooperate with other DRS offices and team members to optimize capacity development
- You will have strong communication skills and feel confident managing customer / stakeholder expectations
- Learning and growing your expertise
- You will thrive in an intellectually intense environment and commit to gaining an understanding of all our Practice Area sources
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
0-2 years of relevant experience and general interest in business research
Bachelor’s degree with demonstrated high academic achievement
Experience with customer service in a fast-paced environment very desirable
Experience in secondary research desirable
Proficiency in Excel, Word and PowerPoint
Well-developed communication skills in English, may include other languages in different regions
**YOU'LL WORK WITH**:
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
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