Customer Support Executive

4 weeks ago

Gurugram Haryana, India Ethics Group of Companies Full time

We are a dynamic group engaged in multiple sectors, including Supply Chain Platform, Infrastructure (PEB), Warehouse, IT Services, Fintech Services, and Travel. With our diverse portfolio, we strive to deliver innovative solutions and services that cater to the evolving needs of our clients. Leveraging our expertise and deep industry knowledge, we seamlessly integrate technology, infrastructure, and logistics to optimize supply chain operations. Our commitment to excellence and customer satisfaction drives us to constantly innovate and provide unparalleled value to our clients across various industries.

Designation**:Customer Support Executive**

Industry Type**:Warehouse/Logistics Distribution**

Functional Area**:Customer Services**

**Roles & Responsibilities**:

- Work to resolve customer issues, such as product defects, billing discrepancies, or service disruptions.
- Place orders, track shipments, or make changes to existing orders.
- Handle complaints professionally, aiming to find a satisfactory resolution.
- Need to keep accurate records of customer interactions, including details of inquiries and resolutions.
- Escalate issue to higher authority or concerned department.
- Collect feedback from customers to help improve products and services.
- Adhere company policies and industry regulations when interacting with customers.

**Requirements**:

- Needs to have excellent communication skills.
- Problem solving abilities with patience.
- Basic knowledge of MS Office.

**Education**: Bachelor's degree in Marketing or related field.

**Experience**: Upto 2 years.

**WhatsApp**:

- 7486010608

Pay: ₹200,000.00 - ₹250,000.00 per year

Application Question(s):

- Current CTC(In Lakhs Per Annum):

- Current In Hand Salary(In Lakhs Per Annum):

- Expected CTC(In Lakhs Per Annum):

- Expected In Hand Salary(In Lakhs Per Annum):

- Notice Period:

- Current Location:

- Do you hold any customer support experience in logistics and supply chain management?

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer support: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7486010608

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