![ECOM EXPRESS](https://media.trabajo.org/img/noimg.jpg)
Dc Supervisor
1 week ago
**POSITION**: Supervisor - Operations
**JOB PURPOSE**: To lead a team of Field Service Executives responsible for successfully conducting the operational activities of the Ecom Digital Services
**MAJOR KEY RESULT AREAS**:
1. Attempt Slot Adherence
2. Lead Conversions - 1st Attempt.
3. Administration: Team Discipline & Motivation : Reporting ,Team Grooming ,Uniform, ID card
4. Performance Management: Daily briefing, performance review and team engagement
5. Self and team Integrity & behavior on field Cash/CoD deposit (Remit and deposit 100% of CoD collection the same day)
6. Hire & retain as per manpower plan
7. Responsible for meeting Client Operations SLA’s and compliance metrics.
8. Achieving Customer Satisfaction Scores
**Salary**: ₹13,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Angamali, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
Work Location: In person