Customer Service Matchmaker

3 weeks ago


Janakpuri Delhi Delhi, India Rishtasite.com Full time

**Skills needed-** Customer interaction, Sales, achiveing target, generate business, profile enhancement, SLA Management, Team audit, Coaching, training and hiring.
**Location
**Experience-** 1-4 Years
**Relevant experience
- **1 year is needed
**Budget-** 4.80 LPA-5.40 LPA (salary will vary as per experience)
**Shift timimgs-** 10pm-7am
**Notice period-** Immediate-15 days
**Interview process-** F2F only
**Communication:

- ** Fluent in English, Hindi and Punjabi
**Working Days
- **6 Days working (1st and 3rd Saturday are off)

**Roles & Responsibilities**:
1. Get Member Connected:

- Facilitate connections between members based on preferences and profiles.
- Ensure a seamless onboarding experience for clients.
2. Client Feedback:

- Collect and analyze feedback from clients to continuously improve services.
- Address and resolve client concerns promptly.
3. Open Client Preferences:

- Understand and open preferences of clients to enhance matchmaking accuracy.
- Suggest and implement improvements based on client preferences.
4. Business Opportunity:

- Identify and source new business opportunities to expand the customer base.
- Contribute to the growth and success of the matchmaking service.
5. Renewal Target:

- Maintain a renewal target of 80% by fostering strong client relationships.
- Proactively engage with clients for renewals.
6. Profile Enhancement:

- Regularly enhance profiles to showcase the best attributes of members.
- Ensure accuracy and completeness of member profiles.
7. Coaching and Team Audit:

- Provide coaching to the team on customer service best practices.
- Conduct regular audits to ensure service quality and adherence to processes.
8. SLA Management:

- Maintain a Service Level Agreement (SLA) of 90% for response and resolution times.
- Implement improvements to meet or exceed SLA standards.
9. Quality Score Maintenance:

- Ensure a consistent quality score of 90% for all customer interactions.
- Implement measures to improve call quality.
10. Wow Experience Culture:

- Foster a culture of delivering wow experiences to clients.
- Implement initiatives to exceed customer expectations.
11. Team Management:

- Manage the customer service team effectively.
- Handle escalations and maintain a zero-escalation goal.
12. Training and Hiring:

- Train the team on customer life cycle, challenges, and retention strategies.
- Hire team members as per business needs, ensuring a skilled and motivated workforce.

**Skills Required**:
1. Honesty: Maintain transparent and truthful communication with clients and team members.
2. Communication Skills:

- Strong written and oral communication skills in Punjabi and English.
- Effective negotiation skills.
3. Empathy: Demonstrate empathy towards clients and team members.
5. Retention Skills: Proven ability to retain clients and foster long-term relationships.
6. Client-Centric Behavior: Prioritize and align services with client needs and expectations.
7. Active Listening: Skillful in actively listening to client concerns and feedback.
8. Customer Happiness Centric: Focus on ensuring customer happiness and satisfaction.
9. Creative Skills: Think creatively to enhance matchmaking and client experiences.
10. Coaching Skills: Ability to coach and develop team members.
11. Client Loyalty Skills: Implement strategies to build and maintain client loyalty.
12. Detail Oriented: Pay meticulous attention to detail in all aspects of service delivery.
13. Solution-Focused: Approach challenges with a solution-oriented mindset.
14. Language Proficiency: Proficient in Punjabi, English, and Hindi.

**Salary**: ₹40,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- RT Nagar, Bengaluru, Karnataka (required)

Ability to Relocate:

- RT Nagar, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9513190755



  • Delhi, Delhi, India RishtaSite.com Full time

    Location: Delhi **Salary**: INR 480,000 to INR 540,000 Per year Experience: 1 to 4 years **Skills Required**: Client Interaction, Customer Service, Data Quality, Lead Generation **Skills needed-** Customer interaction, Sales, achieving target, generating business, profile enhancement, SLA Management, Team audit, Coaching, training, and...

  • Matchmaking Agent

    4 weeks ago


    Delhi, India WedsIn Full time

    **User Acquisition Manager/Matchmaking Agent** WedsIn is looking for a User Acquisition Manager to support our growth marketing efforts on various media channels. You’ll be heading the user acquisition team in promoting WedsIn in ways that will strengthen our brand and increase active users. You will be responsible for launching digital marketing...


  • Janakpuri, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    Assisting customers with any issues or problems they have - Recording customer feedback and suggestion - Resolving queries of customers and maintaining good relations with premium customers - Provide quality service and work to resolve issues in the best way possible - Voice & non process/ Chat Process/ Backend **Job Types**: Full-time, Permanent,...


  • Janakpuri, Delhi, Delhi, India Genalpha Cosmetics Private Limited Full time

    Assisting customers with any issues or problems they have - Recording customer feedback and suggestion - Resolving queries of customers and maintaining good relations with premium customers - Provide quality service and work to resolve issues in the best way possible - Voice & non process/ Chat Process/ Backend **For interview ** +91 8851797069 **Job...


  • Janakpuri, Delhi, Delhi, India 1Pay Mobileware Pvt Ltd Full time

    Only to Provide resolution to customer queries. **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Application Question(s): - Current Salary? - Expected Salary? - Notice period in Organization? **Education**: - Diploma (preferred) **Experience**: -...


  • Janakpuri, Delhi, Delhi, India Cognify Digital Private Limited Full time

    We are looking for a customer-oriented service representative CSR will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency - **Responsibilities **_ - Identify and assess customers’ needs to achieve satisfaction - Build sustainable...

  • Video Editor

    2 weeks ago


    delhi, India RishtaSite.com Full time

    Company DescriptionRishtaSite.com is a personalized matchmaking service dedicated to helping Indians find their perfect life partner. Our team of experts is committed to providing personalized and professional matchmaking services to our clients. We use a combination of traditional matchmaking techniques and modern technology to provide the best possible...


  • Janakpuri, Delhi, Delhi, India Hercules Aviation Private Limited Full time

    Handling Key Accounts, - Personal Interaction With Clients - Coordinating Bookings, Quotes, Follow-ups With Internal & External Customers. - To Ensure That Best Of The Commitment Of Service And Customer Satisfaction Is Met. **Skills**:Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization,...


  • Delhi, India Lovemarriage.app Full time

    Job Title: Outbound Sales SpecialistKey responsibilities:1. Conduct outbound cold calls to potential customers using provided contact lists.2. Engage prospects in conversations to understand their needs and present relevant solutions.3. Maintain and update an accurate log of all calls and conversations.4. Work closely with the sales team to follow up on...


  • Delhi, India Lovemarriage.app Full time

    Job Title: Outbound Sales Specialist Key responsibilities:1. Conduct outbound cold calls to potential customers using provided contact lists. 2. Engage prospects in conversations to understand their needs and present relevant solutions. 3. Maintain and update an accurate log of all calls and conversations. 4. Work closely with the sales team to follow up on...


  • Delhi, Delhi, India Lovemarriage Full time

    About the job:Key responsibilities: 1. Conduct outbound cold calls to potential customers using provided contact lists2. Engage prospects in conversations to understand their needs and present relevant solutions3. Maintain and update an accurate log of all calls and conversations4. Work closely with the sales team to follow up on leads and ensure a seamless...

  • Customer Service

    1 month ago


    delhi, India White Force Full time

    Job Description: Requirements: Should be able to connect with decision makers of the other corporate companies and should generate leads.Capable of handling outbound & Inbound calls and explain the productCandidate should have good communication skills.Candidate should be able to resolve customer complaints via phone, email, mail, or social...

  • Customer Service

    4 weeks ago


    Delhi, Delhi, India Straumann Full time

    KEY RESPONSIBILITIES:Provide daily customer service supportAnswers telephone promptly to handle customer queries and take product orders and provide written communicationsMail response to all stake holders within 24hours.Undertake accurate entry of customer order data to SAP through Service provider / FinanceProvide accurate product information to...

  • Customer Service

    4 weeks ago


    Delhi, India Straumann Full time

    KEY RESPONSIBILITIES:Provide daily customer service supportAnswers telephone promptly to handle customer queries and take product orders and provide written communicationsMail response to all stake holders within 24hours.Undertake accurate entry of customer order data to SAP through Service provider / FinanceProvide accurate product information to...


  • Delhi, Delhi, India SNTC AGRO TECHNOLOGY PVT. LTD. Full time

    1. should be able to handle inquiries, provide product/service information, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. 2. Provide prompt and courteous assistance to customers via phone on receiving calls. 3. Address customer inquiries regarding product/service information, pricing of...

  • Customer Service

    4 weeks ago


    Delhi, India PAMAC Finserve Pvt. Ltd. Full time

    Same Job Description for location: - Delhi - Should have experience in BFSI Should have experience. - in handling walk-in customer Good English (talking and writing). - Preferably graduate. Male or female both ok, female preferable. **Salary**: ₹23,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...


  • Delhi, Delhi, India Talent Futures services Full time

    *Hiring for Inbound customer service* *Excellent English only* *Location Mohan estate delhi* *15 days training paid at gurgaon udhyog vihar* *5.5 days and day shift any 9 hours including break of 1 hour* *Must be graduate* *Fresher and experienced - calling team - 80 calls per day* *Salary bracket for exp in customer service - up to 35k in hand* *For...


  • Delhi, Delhi, India WeHire Full time

    **Job description** **JOB DETAILS**: - **Location: Kolkata, Chandigarh, Delhi, Faridabad**: - **Shift: US Shift (Night shift)**: - **Salary: 20,000 - 25,000**: - **Working Days: 5 days**: - **Working Hours: 7:00 PM- 5:00 AM** **Roles & Responsibilities**: - Resolving customer issues and complaints in a timely and professional manner - Providing...


  • Delhi, Delhi, India Hi Safe Systems and Projects Full time

    **Job Overview**: **Responsibilities**: - **Courier Dispatch**: - Coordinate the timely dispatch of all types of couriers, ensuring accurate documentation and tracking. - Collaborate with courier services to optimize delivery schedules and maintain reliable logistics. - **Replacement and Service Management**: - Handle customer inquiries related to product...

  • Human Resources

    1 week ago


    Delhi, Delhi, India Matrimony Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Sourcing of candidates from different job portals2. Taking initial round of interview > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 4th May'24 and 8th Jun'24 3. are available for duration of 3...