Electronic Communications Associate

2 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.3 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. JPM has four diverse business segments: (1) Consumer & Community Banking, (2) Corporate and Investment Banking, (3) Commercial Banking, and (4) Asset & Wealth Management.

The Central Control Management team manages several key control programs across JPM.

With the expansion of remote working arrangements and the growing use of mobile devices in all facets of our daily lives, JPM must continue to ensure that all business-related electronic communications comply with local regulatory requirements related to communication surveillance and data retention.

The Firmwide Electronic Communications (E-Comms) Team manages JPM's E-Comms related control framework across all Lines of Business and Functions. The Firmwide E-Comms Team has direct responsibility for the following program components:
**(1) Strategy & Planning**:

- overseeing business management of electronic communications, channels and mobile solutions, including continued refinement of the program's target state, and driving overall E-Comms related process improvements;
**(2) Governance**:

- ensuring consistent treatment of firmwide electronic communications across LOBs and Functions, driving E-Comms related roles & responsibilities, and ensuring consistent governance protocols exist across all Lines of Business and Functions;
**(3) Execution**:

- managing day-to-day electronic communications related tasks, reporting, analytics, monitoring and training; working with Lines of Business and Functions to ensure consistent execution of policies and procedures;
**(4) Relationship Management**:

- managing day-to-day inquiries related to the firm's electronic communications program from Lines of Business and Functions, as well as internal & external auditors and regulators.
- Supporting the team lead with setting and executing the global program strategy
- Supporting the team lead with refining existing processes to ensure they remain best-in-class by soliciting and incorporating stakeholder feedback, as appropriate
- Assisting with ensuring compliance with all regulatory requirements relating to electronic communications; this may involve supporting the E-Comms team with various data related tasks, data analysis, presentation preparation, and other similar responsibilities.
- Supporting the team lead by becoming a Subject Matter Expert on the E-Comms program, this will include supporting focused interactions with JPM's senior leadership, all lines of business, functions, auditors, and regulators
- Supporting the team lead with managing the firmwide E-Comms related policies and procedures and ensuring compliance with all JPM documentation standards
- Partnering with reporting teams to ensure E-Comms related reports meet customer needs
- Supporting the team lead and partnering with the Control Management, Human Resources, and Compliance teams to ensure E-Comms related learning modules are appropriate, assigned to relevant employees, are completed in a timely fashion, and meet E-Comm related needs
- Supporting the team lead and partnering with Compliance and Legal to develop and deliver electronic communications related messages, that may be required across Lines of Business or Functions
- Working with Quality Assurance teams to review E-Comm related findings and to prioritize remediation efforts
- Navigating a diverse organization with competing priorities
- Influencing staff at all levels of the organization

**Qualifications**
- Bachelor's degree or equivalent experience required
- 2-4 years of financial service experience in controls, audit, risk management or compliance preferred
- High level of professionalism, detail oriented, strong organizational and multi-tasking skills
- Leadership and Influencing skills - Takes ownership and is accountable for area of responsibility
- Strong communication skills - both verbal and written; ability to communicate effectively at all levels of the organization. Proven experience with effectively communicating written messages.
- Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
- Work independently as well as part of a team; Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
- Proactive approach to problem solving, owning the issues and having the determination to follow tasks/issues through and ability to develop structure and solve problems in a pragmatic and balanced way; solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of d

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