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Account Executive
3 weeks ago
**Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team**
**Account Executive (Onsite)**
- Full time, Delhi, India_
In this role, you will be responsible for managing a portfolio of small to medium size accounts, inside account management, or supporting a Global Account Manager with one account in core client-facing responsibilities to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology.
**As an Account Executive, you will**
- Monitor customer feedback to identify and resolve issues
- Review and resolve discrepancies, i.e. credit card reconciliation
- Work with customers to either develop a business plan or support the execution of the plan, when applicable
- Experience in Quality/Account management methodology and Customer Service
- Working with CRM tools and thorough knowledge of appropriate technology enablers
- Analyze and develop plans specific to client needs from a project experience standpoint
- Need to present client with PowerPoint presentations and graphs in excel to summarize the data.
**About you**
- Knowledge of project management and BCD Travel Products and Services
- Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
- Good command of the English language
- Knowledgeable in client technology tools
- You have a College, Associate, or University degree or equivalent experience
**Interested?**
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
LI-MB1
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