Customer Relationship Executive
3 weeks ago
**Key Responsibilities**:
**Customer Engagement**: Proactively engage with customers to understand their needs and preferences, ensuring a personalized and positive experience.
**Relationship Building**: Build and maintain strong, trust-based relationships with customers to promote loyalty and repeat business.
**Product Knowledge**: Develop a deep understanding of our products/services to effectively communicate their features and benefits to customers.
**Feedback Collection**: Gather customer feedback and insights, providing valuable input to improve products, services, and overall customer satisfaction.
**Cross-functional Collaboration**: Collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.
**Customer Education**: Provide information and guidance to customers on product usage, troubleshooting, and additional services.
**Escalation Handling**: Address and resolve customer complaints or issues promptly, escalating complex cases to higher management when necessary.
**Documentation**: Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
**Qualifications**:
- 12th Passout or Bachelor's degree or equivalent work experience.
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Problem-solving ability and a customer-centric mindset.
- Familiarity with CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle stressful situations with composure.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Secondary(10th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Ability to Commute:
- Meerut, Uttar Pradesh (required)
Ability to Relocate:
- Meerut, Uttar Pradesh: Relocate before starting work (required)
**Speak with the employer**
+91 7668706905
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