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Retail Sales Executive

2 months ago

Surat District Gujarat, India Ayaani Diamonds and Jewellery pvt. ltd Full time

**Job Description: Retail Sales Executive (Diamonds and Jewelry)**

**Responsibilities**:

- **Customer Service**: Provide excellent customer service to clients visiting the store, assisting them in finding the perfect piece of jewelry or diamond based on their preferences and budget.
- **Product Knowledge**: Possess in-depth knowledge of various types of diamonds, gemstones, metals, and jewelry designs. Able to educate customers on the quality, characteristics, and value of different pieces.
- **Sales**: Meet or exceed sales targets by effectively engaging with customers, understanding their needs, and recommending suitable products. Upsell and cross-sell additional items to maximize sales opportunities.
- **Inventory Management**: Assist in managing inventory levels, including receiving new stock, organizing displays, and ensuring merchandise is accurately labeled and priced.
- **Visual Merchandising**: Participate in maintaining an attractive and organized store layout, including arranging jewelry displays, window showcases, and promotional materials to enhance the shopping experience.
- **Client Relationships**: Build and maintain strong relationships with clients through personalized service, follow-up communication, and after-sales support. Foster customer loyalty and generate repeat business.
- **Transaction Processing**: Handle cash and credit card transactions accurately and efficiently. Ensure compliance with company policies and procedures regarding payment processing and security protocols.
- **Communication**: Communicate effectively with colleagues and management regarding customer feedback, sales performance, and any issues or concerns that may arise.

**Qualifications**:

- **Experience**: Prior experience in retail sales, preferably in the jewelry industry, is desirable. Familiarity with diamonds, gemstones, and precious metals is a plus.
- **Product Knowledge**: Strong understanding of diamonds, gemstones, jewelry craftsmanship, and industry trends. Ability to convey technical information in a clear and engaging manner.
- **Sales Skills**: Proven track record of meeting or exceeding sales targets. Excellent interpersonal skills with the ability to build rapport and establish trust with customers.
- **Customer Focus**: Passion for providing exceptional customer service and creating memorable shopping experiences. Patience, attentiveness, and empathy when assisting customers with their inquiries and purchases.
- **Attention to Detail**: Keen eye for detail when inspecting jewelry for quality and authenticity. Ability to accurately handle and process transactions, including cash handling and inventory management.
- **Team Player**: Collaborative attitude with a willingness to support colleagues and contribute to the overall success of the store. Flexibility to work in a fast-paced environment and adapt to changing priorities.
- **Professionalism**: Presentable appearance with a professional demeanor. Adherence to company dress code and grooming standards.
- **Education**: High school diploma or equivalent qualification required. Additional training or certification in gemology, jewelry sales, or related fields is advantageous.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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