Service Advisor(Automobile Industry)

3 weeks ago

Mumbai, India DC Consultants Full time

Opening: 1 Nos.- Job ID: 61922- Employment Type: Full Time- Reference:
- Work Experience: 2.0 Year(s) To 5.0 Year(s)- CTC Salary: 2.40 LPA TO 3.00 LPA- Function: Sales / BD- Industry: Auto/Auto Ancillary- Qualification: Any - Any Graduation- Location:

- Mumbai
- Mumbai-suburbs

Posted On: 08th Jun, 2023
**Responsibilities**:

- Greet customers in a friendly and professional manner, actively listen to their vehicle concerns, and gather detailed information to accurately diagnose and understand the issues they are experiencing.
- Automotive knowledge and expertise to recommend appropriate services, repairs, and maintenance based on customer concerns and vehicle manufacturer's guidelines.
- Clearly communicate recommendations to customers, providing detailed explanations and estimates of cost and time involved.
- Schedule appointments, coordinate with technicians, and ensure the smooth flow of vehicles through the service department.
- Communicate customer expectations and vehicle information effectively to the service team to facilitate accurate and efficient repairs.
- Maintain regular and proactive communication with customers throughout the service process.
- Provide updates on repair progress, notify customers of any additional repairs or delays, and answer any questions or concerns they may have.
- Identify additional service and maintenance opportunities based on customer's vehicle history, manufacturer recommendations, and current condition.
- Proactively educate customers about the benefits of recommended services to ensure their safety, prolong vehicle lifespan, and enhance performance.
- Accurately document all customer interactions, services performed, and vehicle information in the service database. Maintain organized and up-to-date records for future reference and warranty purposes.
- Strive to deliver exceptional customer service by promptly addressing any issues or concerns raised by customers. Ensure a positive customer experience by providing courteous and professional assistance throughout their visit to the service department.
- Liaise between customers and technicians to ensure accurate and efficient diagnosis and resolution of vehicle issues.
- Translate technical information into understandable terms for customers and assist technicians in interpreting customer concerns accurately.
- Assist customers in understanding and navigating warranty coverage, ensuring that all eligible repairs are appropriately documented and processed.
- Collaborate with the warranty department to ensure timely reimbursement for warranty claims.

**Skills**:

- Strong understanding of vehicle mechanics, systems, and maintenance requirements.
- Familiarity with various vehicle makes and models, as well as diagnostic tools and equipment commonly used in automotive service.
- Excellent interpersonal and communication skills, with the ability to interact effectively with customers from diverse backgrounds.
- Strong problem-solving and conflict resolution abilities.
- Organization and Time Management in order to prioritize and multitask in a fast-paced environment.
- Efficiently manage appointments, service orders, and follow-up activities to ensure timely service delivery.
- Basic technical knowledge of automotive systems and repairs. Ability to understand and interpret technical information to effectively communicate with customers and technicians.

**Key Skills**:

- Sales
- Automobile
- Automobile Industry
- Automotive

**Company Profile**:
The Organization was established in the year 2012 and is the Authorized Dealer for - Motors India Ltd. They cater to customer needs by operating from six locations: Andheri East - Workshop Andheri East - Bodyshop Andheri East - Showroom Borivali East - Workshop Dahisar - Showroom Mira road - Bodyshop Mira road - Workshop Borivali West - H-promise. Their Tagline: " Your Happiness. Our Guarantee. " itself states that they strive towards giving happiness to the customers by providing guaranteed service and customer satisfaction. They have the best of the sales staff to cater to all the buying needs and have skilled professionals to take care of the car services, they also deal in used cars, insurance, finance, and accessories. They have successfully added over 10000 happy customers to their - family and still continuing to do so.

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