International Voice Process
5 months ago
Our team is fully remote and based in the US, EU, and India.
**What will you do?**
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**We are looking for**:
- Available for working at US Shift
- Should be result-oriented.
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**We offer**:
- Competitive compensation with stock options
- Opportunity to be an early employee in a VC backed company
- Remote working/Flexible Timings
- Intellectually stimulating environment with colleagues in the US, India, and Bulgaria
Work Remotely
- Yes
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Night shift
- US shift
Application Question(s):
- What is your current in hand salary?
- What is your salary expectation?
- Are you comfortable working in night shift? 09:00 PM - 06:00 AM?
- Are you pursuing any education?
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