Process Associate
3 months ago
**Job Summary**:
**Key Responsibilities**:
- Attend all inbound calls for any purpose related to Medical Travel Insurance like verification/ enquiry/ queries/ claim on the CRM.
- **Process Adherence**: Follow standard operating procedures and ensure compliance with quality and service guidelines.
- **Problem Solving**: Address customer complaints or issues and escalate to supervisors if necessary.
- **Documentation**: Maintain detailed logs of interactions and document any actions taken.
- **Key Responsibility Areas**: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.
**Required Skills**:
- **Communication**: Excellent verbal and written communication skills in English.
- **Customer Focus**: Strong customer service orientation with the ability to manage diverse customer concerns.
- **Problem-Solving**: Ability to troubleshoot customer problems effectively and efficiently.
- **Technical Proficiency**: Basic understanding of computer systems, CRM software, and telephone systems.
- **Time Management**: Ability to prioritize tasks and manage time effectively in a high-volume environment.
**Qualifications**:
- **Education**: Minimum qualification is a high school diploma or equivalent. A degree in a related field is a plus.
- **Experience**: Prior experience in a call center or customer service role is preferred but not mandatory. Freshers are also welcome to apply.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹30,000.00 per month
Schedule:
- Day shift
- Night shift
- US shift
- Weekend availability
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9585777784
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