Tele Calling Executive

2 weeks ago


Mohali Punjab, India EdroxCode Infotech Full time

**About the job**

**Position Overview**:
As a Telecalling Executive, you will play a crucial role in driving our sales and customer service efforts. You will be responsible for engaging with potential and existing customers through phone calls to promote our courses and services, manage outstanding payments, and ensure a high level of customer satisfaction. Your role involves maintaining detailed records of interactions, updating customer information, and providing tailored solutions based on customer needs.

**Responsibilities**:

- Reach out to prospective customers to introduce and promote our courses and services.
- Follow up with current customers to collect outstanding payments.
- Gather and update customer information and relevant data.
- Address and resolve any questions or concerns related to our courses and services.
- Maintain accurate records of all sales activities and phone calls.
- Regularly update and manage the customer database.
- Provide recommendations and solutions tailored to the specific needs and requirements of customers.

**Required Skills and Qualifications**:

- High school diploma or equivalent; a degree in IT, customer service, or related fields is a plus.
- Proven experience as a receptionist, telecaller, or in a similar role.
- Excellent verbal and written communication skills.
- Strong customer service orientation and ability to handle a high volume of calls.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PPT) and basic office equipment.
- Ability to multitask, stay organized, and maintain professionalism in high-pressure environments.
- Positive attitude, energetic, and enthusiastic.
- Proven experience as a telecaller, telesales representative, or similar Students-facing role.
- Excellent verbal communication skills with high convincing power.
- Strong listening skills and the ability to handle objections professionally.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Fresher

Pay: ₹7,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English, Hindi (preferred)

Work Location: In person



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