Service Advisor
16 hours ago
**Job Summary**:
As an Automotive Service Advisor, you will serve as the liaison between customers and the service department of an automotive dealership or repair shop. Your primary responsibility is to ensure excellent customer service by effectively communicating vehicle service needs, estimating costs, and coordinating service appointments. You will play a crucial role in maintaining customer satisfaction and building long-term relationships with clients.
**Key Responsibilities**:
- Greet customers and inquire about their vehicle service needs.
- Listen attentively to customers' concerns and accurately record vehicle symptoms and issues.
- Conduct thorough vehicle inspections to identify necessary repairs or maintenance.
- Provide customers with detailed explanations of recommended services, including cost estimates and timeframes.
- Upsell additional services or maintenance packages based on vehicle manufacturer recommendations and customer needs.
- Coordinate service appointments and schedule repairs with the service department.
- Communicate with technicians to ensure they have all necessary information to perform repairs efficiently.
- Follow up with customers during the service process to provide updates on the status of their vehicle.
- Address any customer concerns or complaints promptly and professionally.
- Process payments for services rendered and explain invoices to customers.
- Maintain accurate records of customer interactions, service history, and vehicle information in the dealership's database.
- Assist with inventory management, including ordering parts and accessories as needed.
Qualifications:
- High school diploma or equivalent
- Valid driver's license with a clean driving record.
- Previous experience in automotive service advising, customer service, or a related field preferred.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Excellent problem-solving abilities and attention to detail.
- Knowledge of automotive systems, components, and maintenance procedures.
- Familiarity with service department operations and workflow.
- Proficiency in computer software for scheduling appointments, generating estimates, and maintaining customer records.
- Ability to work in a fast-paced environment and multitask effectively.
- A positive attitude and a commitment to providing exceptional customer service.
**Salary**: From ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
**Experience**:
- total work: 1 year (required)
Ability to Commute:
- Adajan, Surat, Gujarat (required)
Ability to Relocate:
- Adajan, Surat, Gujarat: Relocate before starting work (preferred)
Work Location: In person
**Speak with the employer**
+91 7573888832
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