Semi Voice Process

3 weeks ago

Chennai, India jobseeks4u Full time

We have opening for Semi voice process
- Both experience and fresher
- Chat services are provided via web chat and include inbound and / or outbound.

Responsibilities:

- Communicate with client customers via web chat to help resolve the issues being faced.
- Portal navigation and troubleshooting.
- Ordering support.
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Job Requirements:
Graduate -12th or degree of Any Streams
- Excellent verbal and written English communications skills
- Experience in international Customer Service - chat.
- Flexible to work in Rotational Shifts and Rotational week off'

Thanks&Regards

7200757069

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Work from home

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Health insurance

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