Trainee

3 weeks ago

Noida, India British Council Full time

Trainee

**Date**:10-Jan-2023

**Location**: Noida, South Asia, IN

**Company**:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

**Job Title: Management Trainee HRSS**

Purpose of job:
To provide the first line of support to British Council employees, delivering quality customer service, issue triage and effective ticket management to ensure that enquiries regarding SAP SuccessFactors processes and data are answered/ addressed timely.

As the front line of HR Services, this role is key in ensuring that British Council employees know where and how to manage processes and that complex issues are assigned to the correct user group

Experience areas:

- This role will provide critical support to a newly implemented system.
- It will provide critical support, both to system users (employees and managers) and to support teams (Local HR and HR Systems teams)
- As a new service function, it will test and improve HR Service Centre processes and will be accountable for excellent customer service.

Knowledge of:
Essential
- Intermediate English Communication Skills. (IELTS Band 6.5 and above equivalent)
- Good Computer (MS office, typing and keyboard handling skills)

Desirable

Knowledge of customer service principles and practices

Accountabilities, responsibilities and main duties:
(including people management and finance)

Accountabilities:
Accountabilities:

- Resolve or assign HR administration issues raised by the British Council internal staff.
- Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.
- Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
- Call back customers to update them about the status of their queries.
- Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
- Learn and support Pre Appointment screening of staff globally.

Other Key skills:

- Attention to detail to ensure right resolution of the query.
- Problem solving skills associated with an HR Administrative environment.
- Good Strong written and verbal communication skills
- Basic MS Excel and MS Word skillsMust be a highly motivated self-starter comfortable working in a fast paced environment
- Eager to learn and develop troubleshooting and customer service skills
- Must have good time and task management skills

Information Security
- Read, understand and comply with the information security policies
- Raise incident / blow whistle when observe any non compliance to information security policies

Qualifications:
Required:

- Graduate

Further Information

Pay Band - 3

Contract Type - FTC

Department/Country-GM/India - Noida

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, m

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