Role Description
3 weeks ago
**Role Description**:
**Branch Manager - CRD is responsible for**:
**Operations**:
- Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
- Coordinate and integrate all functions and services in the location
- Implement systems for smooth operation and monitor operational efficiency of the branch
- Handle crisis situations
- Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.
**Fleet Management**:
- Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies
- Monitor proper fleet allocation to clients as per the requirement
- Ensure fleet has required accessories as per ITH framework
- Maintain a proper ratio of chauffeurs to fleet
**Sales & Servicing**:
- Develop new clients and increase business from existing clients to meet budgeted figures
- Collate and analyze market and performance information (MIS in the prescribed format)
- Achieve the set targets (budget)
- Handle major complaints
**Finances**:
- Prepare annual budget for the branch
- Monitor fund flow management and practice expense control as per norm
- Monitor receivables as per norm
- Ensure statutory compliance
- Ensure report back /MIS with analysis is sent to Corporate office
**HR & Administrative**:
- Monitor overall branch administration for branch efficiency
- Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated, and trained professionals to ensure effectiveness of the customer service function
- Appraisal of the team to monitor their performance
- Ensure implementation and monitor statutory compliance
- Maintain ISO standards as per quality assurance work manual
- Management of contractual employees
**Competencies**:
- System and quality orientation
- Market, industry, and trade knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration
**Educational Qualification**:
- Graduate / Hotel Management
- MBA in Marketing or Finance
**Experience**:
Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.
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