Agm-churn Analytics Coe

2 weeks ago

Ahmedabad, India Vodafone Idea Full time

Job Req ID: 41553- Location: Ahmedabad, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

COE Churn Analytics - Team Member

**Function/Department**

Customer Service - Corporate

**Location**

Ahmedabad

**No of Position**

1

**Job Purpose**
- Drive Monthly and YTD Postpaid Churn and Retention performance for Consumer & IOIP Mobility base (in line with the Budget), to contribute positive net additions target
- Drive Proactive Retention through Onboarding, CPM (Churn Propensity Modelling ) and other initiatives
- Upgrade Programs to engage the customers by increasing Telco ++ penetration & driving plan upgrades

**Key Result Areas/Accountabilities**

**Key Deliverables**:

- Overall Churn as per National target.
- Drive & own Proactive Retentions - Analytics, In-sighting and Feedback
- Collaborate with cross-functional teams for identification of Proactive churn reduction opportunities, business case creation and program management
- Track continuous action plans to closure
- Leadership engagement through regular updates and reviews
- Continuous identification of opportunities to Automate & Digitize engagement with Postpaid customers.

**Core Competencies, Knowledge, Experience**
- Knowledge and Subject Matter Expertise around VIL processes, and systems
- Ability to lead, influence, create and work within cross-functional team environments
- Technical skills: Knowledge of SQL, MS Access and MS Powerpoint is a must

**Must have technical / professional qualifications**
- Post Graduate (Engineering) or MBA with a min 7-9 years of experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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