Overview:
Job Description:
Prodapt is seeking a design-savvy Business Analyst experienced in the Telecom BSS/OSS domain, to play a key role within the Products team in shaping the development of productised Multi-Service E2E solutions.

The productised solutions, built over the Vlocity platform and its suite of products, involve E2E Customer journeys for B2C/B2B Consumers and services such as Broadband Internet, Voice, Triple/Quad Play services, SIP, VPN etc.

As part of this role, you will be responsible for developing detailed product requirements, business flows, design specifications and working closely with the Engineering & QE team in the development effort.

**Responsibilities**:
**Specific Responsibilities Include**
- Work closely with the Product Managers, Engineering teams, Customer Delivery teams, Customers/Partners and Industry experts to capture and understand the requirements for productisation and elaborate them at a detailed level.
- Collabrate with UI/UX teams to design the productised solutions that deliver the functionality required.
- Use Vlocity’s platform and suite of products to build optimal solutions following Vlocity standards and best practices.
- Analyse the data requirements, structures and integration points of the flows, and create mapping to Vlocity Industry objects in Salesforce or external REST end points.
- Consult TM Forum standards (e.g. eTOM, SID etc.) as applicable to ensure standards compliance of product.
- Maintain requirements in the form of User Stories/Acceptance criteria for each release of the Product, in support of the Product roadmap and Product releases.
- Document your work using artifacts such as Process Flow Charts, Data Flow diagrams, Data Model diagrams etc.
- Maintain ongoing collaboration with Engineering and QA teams to ensure correct interpretation and testability of the requirements.
- Work with Quality Assurance to develop the Test Strategies and validate the Test Plans.
- Work with Documentation team to ensure design and capabilities are accurately represented in technical publications and training materials.
- Contribute to the Product Roadmap and collaborate with Product teams for Vlocity Platform and Product enhancements as needed.
- Develop an expertise in the Telecommunication BSS/OSS domain & leadership skills in Agile software development.

**Experience**
- 5+ years as a Business Analyst with significant experience in delivering Telecom BSS/OSS software solutions for Communications Service Providers.
- Extensive experience in Business Analysis, Business Process Modelling, Information Modelling, Use Cases, User Stories, E2E solutioning and Component design.
- Excellent design skills including the ability to critique visual elements and optimize user flows.
- Prior experience working with Salesforce CRM is preferable.
- Experience in UI/UX design is desirable.
- Strong written, oral and visual communication skills with the ability to clearly document requirements, design and process assets using text, diagrams and videos.
- Clear verbal communicator, with the ability to effectively interact within the team as well as with Customers/Partners in English.
- Familiarity with TM Forum Frameworx standards (e.g. eTOM, SID)
- Experience on designing and modelling tools (e.g. Lucid Charts, Visio, UML, etc.).
- Self-directed and pro-active, with the ability to break down complex problems, assign actions and manage progress toward a deadline.
- Highly motivated with the desire to work in a high velocity start-up environment and with proven ability to achieve challenging goals and objectives.
- Excellent interpersonal skills for working closely with teams within and outside.
- Experience in software delivery methodologies preferably Agile.

**Requirements**:
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