Customer Support Executive

2 months ago

Kochi, India Nirva Full time

**About Nirva**:
Nivra (YC W21) is one of the fastest-growing startups in the Healthcare sector, founded by IIT Madras alumni. It is a young brand of Ayurveda and Yoga professionals, pioneers in holistic health, with the mission to help women embrace natural healing and lifestyle. At Nirva, we have a simple, albeit BIG mission: to make the world a healthier place naturally.

As a fast-growing startup, you will face day-to-day challenges and have a steep learning curve & personal growth. You'll be encouraged, empowered and challenged to be your best self here. You will work with dynamic colleagues - experts in their field - who are eager to share their knowledge with you.

**Key Responsibilities**:
Providing information about products and services, resolving customer complaints, and addressing customer issues.

Maintaining accurate records of customer interactions and transactions.

Collaborating with other departments to address and resolve customer issues, such as sales, marketing, and product development.

Providing product and service feedback to the appropriate departments to improve customer satisfaction.

Keeping up-to-date with product knowledge and new features to effectively support customers.

Resolving technical issues related to the product or service by troubleshooting and escalating to the appropriate team when necessary.

Conducting customer satisfaction surveys to gather feedback and identify areas for improvement.

Supporting sales and marketing efforts by promoting products and services, generating leads, and identifying new sales opportunities.

Ensuring customer inquiries and issues are resolved within the agreed-upon service level agreement (SLA).

**Requirements**:
At least 1 year of experience in customer support.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Familiarity with CRM software and sales tools.
- **Immediate Joining**_

**Timing**

US timings

**Work type**:
Work from Home

**Benefits**
- Medical insurance
- Work from Home

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Night shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)

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