Hostess

5 months ago


Grant Road Mumbai Maharashtra, India The Shalimar Hotel Full time

Position: Hostess

Location: The Shalimar Hotel, Mumbai

Overview:
Key Responsibilities:
Greet Guests: Welcome and greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.

Guest Seating: Escort guests to their tables, providing menus and introducing the day's specials or promotions.

Upselling: Promote our restaurants and special dining events, encouraging guests to explore our culinary offerings.

Guest Engagement: Make phone calls to guests to confirm reservations, gather feedback, and invite them to special events or dining promotions.

Reservation Management: Manage reservations using the property’s reservation system, ensuring optimal table allocation and guest satisfaction.

Communication: Maintain clear and effective communication with the kitchen and waitstaff to ensure a seamless guest experience.

Customer Service: Address guest inquiries and concerns promptly and professionally, providing information about the property’s services and amenities.

Cleanliness and Organization: Maintain the cleanliness and organization of the hostess stand, lobby area, and dining rooms.

Team Collaboration: Work closely with the restaurant and front desk teams to ensure a cohesive and efficient operation.

Qualifications:Previous experience in a similar role within a high-end or lifestyle property preferred.

Exceptional customer service skills with a friendly and professional attitude.

Strong communication and interpersonal skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficiency in reservation management systems and basic computer skills.

Flexibility to work various shifts, including evenings, weekends, and holidays.

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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