Subject Matter Expert
4 months ago
**Votre rôle**:
We’re searching for a talented and passionate Subject Matter Expert having expertise on LB, DNS, DHCP, IPAM, network, and security technologies to join our CoE - Managed IT Services, which is responsible for remotely managing, securing and supporting Cloud & IT infrastructure for our customers around the world.
Your will provide design, engineering, configuration, administration, maintenance and support of LB, DNS, DHCP, IPAM (DDI), network, & firewall infrastructure deployed in the customer environment. You will be required to handle multiple assignments concurrently, leveraging experience skills in handling complex environments and coordinating task among teams. You will be required to work in 24x7 shift rotations to ensure service availability to our customers.
Job Responsibilities:
- Manage Load Balancer, DNS, DHCP, IPMA (DDI), network, firewalls in the customer environment
- Manage operational maintenance, security, and availability of infrastructure
- Perform analysis and diagnosis of complex issues, troubleshoot and resolve to restore services
- Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters
- Perform Root Cause Analysis (RCA) as part of problem management
- Assist in analyzing historical usage for tracking and trending
- Identify performance bottleneck and suggest for the improvements
- Implement capacity improvement plan
- Develop and maintain the Technical Disaster Recovery Plan. Provide technical support during disaster. Execute Technical Disaster Recovery plan during DR and DR drill.
- Remediate security vulnerabilities identified by IT Security team
- Prepare and manage HLD & LLD, process and technical documentation
**Votre profil**:
About you
This is a customer-facing role and is ideal for an excellent communicator with a positive outlook and a get-the-job done attitude. Ideally you should have 5-8 years relevant experience in large scale deployment having minimum 10 years of industry experience. You should be ready to work in customer time zone and during off business hours to carryout changes.
Qualifications & Work Experience:
- BE/B.Tech/MCA/ B.Sc. (IT/Computer Science)
- CCNP/CCIE, Palo Alto/Checkpoint certification, ITIL certification
- F5/Citrix NetScaler certification
- Experience on managing large scale DDI implementation and network environment
- In-depth knowledge of IPv4, IPv6, DNS/DHCP, IP Address Management
- Good hands-on experience on installation and configuration of network (switches, routers) and security devices (firewalls) and network services (like NTP, RADIUS etc.)
- Basic Knowledge on any Scripting language like PowerShell, Python, Pearl etc.
- Should have knowledge of ITIL processes. Experience working in ITIL tools like Service Now etc.
- Knowledge or experience on load balancers (F5, NetScalar), IPAM (Infoblox), internet gateways
- Experience working with some or all technologies below:
- Azure/AWS/GCP
- IPAM/DNS/DHCP/NTP
- Cisco switches / routers
- Palo Alto/ Fortigate / Checkpoint firewalls
- F5 / Citrix NetScaler
Skill Set:
- Excellent communication skills
- Ability to handle multiple projects simultaneously
- Knowledge of information security standards and compliance
- Knowledge of vulnerability remediation
- Ability to lead troubleshooting for issues both known and unknown across domain
- Proven ability to provide technical recommendations to solve short
- and long-term issues
- Proven ability to create technical design documentation using MS Visio
- Understanding and experience in working within an ITIL framework operational environment.
**Le plus de l'offre**:
Benefits - At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.
Life at Orange - At Orange Business Services you are not just joining a tech company, you’re joining a worldwide team united to serve our BtoB customers wherever they are on the globe. Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place. You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us
**Entité**:
Orange Business International
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
**Contrat**:
CDI
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