Customer Project Coordinator, Manufacturing

4 weeks ago

Bengaluru Karnataka, India Fictiv Full time

**Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster**

Fictiv, coined the "AWS of manufacturing," is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team

**What's in it for you?**:
**Skill development-** within your first 12 months in this role you will grow your skills in the following areas;
- **Project Management**:Learning the project management fundamentals to ensure they are delivered on time, within scope, and within budget.
- **Customer Relationship Management**: Work directly with customers from a diverse range of industries, from innovative startups to established, multibillion-dollar enterprises. This experience will sharpen your ability to understand customer needs, address challenges, and deliver tailored solutions that enhance customer satisfaction.
- **Manufacturing Industry Knowledge**: Gain a broad understanding of the manufacturing sector, including its challenges, trends, and innovations. You'll learn about key processes, technologies, and the industry's impact on global supply chains.
- **Business Acumen**: Develop a strong sense of business strategy, enabling you to make informed decisions that help drive company performance. You'll learn how to assess opportunities, manage risks, and evaluate business metrics critical to success.
- **Cross-Regional Collaboration**: Partner with manufacturing teams across global regions. You will develop a nuanced understanding of regional differences, learn to navigate cultural considerations, and effectively collaborate with international teams to achieve common goals.
- **Cross-Functional Collaboration**: Work alongside diverse teams across the organization, including Sales, Marketing, Operations, and R&D, to bring customer solutions to life. This experience will enhance your ability to collaborate across functions, understand different perspectives, and drive collective success.

**Career growth opportunities
- **You can expect clear performance goals and recognition for your contributions. You will be presented with opportunities to follow the defined CPM career ladder or, depending on your aspirations, grow your knowledge by transitioning into a different customer/operations role with the organization that may interest you.

**Competitive Compensation**:

- We believe in rewarding top talent for their contributions. That's why we offer compensation packages that are 15%- 20% higher than the industry average for associate to mid-level roles

**Supportive benefits/perks-**
- **Restricted Stock Unit (RSU)**:

- **Time Off**: Benefit from x days of paid time off (PTO), 11 fixed holidays, 1 floating holiday, and x casual leaves.
- **Learning & Development**:Access to unlimited courses via our Learning Management System (Absorb) for continuous development. Additionally, a dedicated budget supports studies and job-related qualifications.
- **Medical/Health Insurance**: Health insurance reimbursement up to INR 36k per annum. Coverage includes self, spouse, children and parents
- **Group Personal Accident Cover**: Medical care and compensation benefits up to INR 25L for accidental injuries.
- **Term Insurance**: Term insurance premium reimbursement up to INR 12k per annum to secure your family's financial future.
- **Health & Wellness**:Health and wellness benefit reimbursement up to INR 10k per annum for gym memberships, fitness classes, equipment purchases and sports court bookings.
- **Employee Assistance**: Interest-free loans up to INR 2L for emergency financial burdens, repayable over 12 months.
- **Dinner Allowance**:INR 250/day for office days
- **Cab Facility**: For same safe hassle free, timely commutes to and from the office **Snacks & Refreshments**: Stay energized with daily snacks, tea, and coffee provided.
- **Fun at Work**: Holiday celebrations, happy hours, birthday/anniversary celebrations and many more surprises.
- **Recognition & Rewards**: Earn gifts through our quarterly employee recognition program

**Impact In This Role**:
Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you're passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team

In your role as **Customer Project Coordinator, Manufacturing**, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opp

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