Executive - Operations

7 months ago


Maharashtra, India DHL Full time

Customers - Maintain good working relationships, Co-ordination, discussion and communication Country Operations Manager - Assist to meet performance targets - Together with senior managers participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers) - Ensure all service provided meet DHL’s requirement Ground handling - Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels - Daily working process review, discussion - People management Supervision of Operations - Organise appropriate shifts and manning levels to meet business requirements. - Ensure inbound stock are recovered, “break bulked”, inspected and recieve in the quickest, most efficient manner possible. - Manage despatch of outbound shipments from country operations to ensure timely departure. - Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
- Monitor ground handler and warehouse provider performance and complete all necessary reports. Adherence to customer’s SOP - Ensure that the SOPs are being followed and adhered to by warehouse. - Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance - Ensure safe working practices and environment within the shift. - Participate in DESC quality policy and initiatives e.g.

ISO accreditation. - Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department. - Develop IKOs/KPIs with team members and monitor individual performance.
- Consult performance appraisal. - Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets. - Identify training needs and opportunities to develop a highly skilled functional department. Skills - Software skills (Word, Excel, PowerPoint, etc.) - Communication skills (English), spoken and written - Leadership skills - WMS (Warehouse Management System) skills



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