Tele Caller Executive

5 months ago


Nashik Maharashtra, India Svytel Communication Full time

**Key Responsibilities**:

- **Customer Engagement**:

- Make outbound calls to potential and existing clients in Marathi and Hindi.
- Respond to incoming calls from clients, providing them with information about our services and projects.
- **Information Dissemination**:

- Explain details of ongoing and upcoming infrastructure projects to customers.
- Answer customer queries and provide relevant project information clearly.
- **Lead Generation**:

- Identify and generate new leads through cold calling and follow-up calls.
- Record and update client information in the company’s CRM system.
- **Follow-Up and Feedback**:

- Follow up with clients to ensure they are satisfied with our services.
- Collect and relay customer feedback to the team for continuous improvement.
- **Documentation**:

- Maintain accurate records of customer interactions and transactions.
- Prepare and send reports on telecalling activities and results to the management.

**Qualifications**:

- **Language Proficiency**:

- Fluency in Marathi and Hindi is mandatory. Additional languages are an advantage.
- **Communication Skills**:

- Strong verbal communication and excellent listening skills.
- Ability to present information clearly and concisely.
- **Customer Service Skills**:

- Customer-oriented approach with the ability to handle diverse inquiries.
- Problem-solving skills with a focus on delivering solutions.
- **Technical Skills**:

- Basic computer skills and familiarity with MS Office and CRM software.
- Previous experience in telecalling or customer service is preferred but not required.
- **Personal Attributes**:

- Positive demeanor, proactive, and motivated to achieve targets.
- Strong organizational skills and attention to detail.

**Benefits**:

- Competitive salary with performance-based bonuses.
- Friendly and supportive work environment.
- Opportunities for professional development and career growth.
- Comprehensive training programs to enhance your skills.

Pay: ₹8,500.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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