Coupa

4 months ago

Bengaluru Karnataka, India Cognizant Full time

Primary role is to ensure that Coupa and business processes supporting Coupa are functioning in accordance to Client Corporate Procurement policies. Manage and improve applicable functionalities in Coupa that include but are not limited to tasks involving new item set up, creating forms, catalogs, approvals, training aids, and user access to ensure that there is ongoing consistency and accuracy of such functions. With a focus on operational efficiencies and scalability of the system, he supports across the Procurement Operations and Technology teams to assist with documenting and re-designing processes to streamline work, increase throughput, and reduce manual efforts through utilizing existing technology.

This role regularly requires interactions with members of Purchasing, Accounts Payable, Corporate Systems, key stakeholders, and suppliers to ensure the efficient use of Coupa. It needs to have high-level understanding of the Procure-to-Pay process and should be able to work effectively with cross-functional teams.

**Coupa Administration/Configurations**
- Maintaining all configuration and solution design documentation, incorporating all impacts from change requests and new functionality implemented through release upgrades.
- Customization of Webform, forms, Items, PO Liquid Template, Managing the Tolerances and invoice Presentations in Coupa. Creating new Punchouts and managing the same.
- Review each new release of Coupa (three releases a year) to coordinate upgrade of environments to ensure mínimal impact on current production instance/business as usual.
- Creating and maintaining test plans for user acceptance testing on new Coupa functionality and defect resolution, regression testing and testing of fixes to defects in releases.
- Managing and Retrofit Coupa Sandbox instances for better synchronizing both BAU - Business As Usual and Project Path.
- Managing All Sandbox instances and Production instance effectively.
- Advising the Procurement Systems team to effectively support internal and external auditors related to the systems/processes and managing the master data within the systems.

**Integration Management**
- Working with ERP Support and ERP Developers for development and support of Coupa integrations with interfacing systems.
- Define the limitation of Coupa for each integration for better design and development of the integration.
- Maintaining and Managing the Master Data in Coupa from ERP through Interface/s.

**Business Process Optimization**
- Responsible for understanding business processes at a level that processes can be reviewed in the context of each new Coupa Platform release to determine if efficiencies can be gained by using the new features and capabilities.
- Providing Level 2 and Level 3 support and managing escalations as appropriate.
- Providing guidance and training to team members, managers and employees on processes and tools.
- Knowledge of Oracle EBS and SAP FI & MM will be added advantage.

**Tools and Applications**
- Coupa
- FileZilla
- Postman

**Technical Skills**: JSON, XML, cXML, HTML, API, sFTP servers, MS Office, MS VISIO, etc.,

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