Client Servicing Executive

6 months ago


New Town Kolkata West Bengal, India Team Andreal Full time

**Position Overview**:
**Responsibilities**:

- Build and maintain strong relationships with clients, acting as their trusted advisor and advocate within the company
- Serve as the main point of contact for client inquiries, requests, and concerns, and ensure timely resolution of issues
- Conduct regular check-ins with clients to assess their satisfaction, gather feedback, and identify opportunities for upselling or cross-selling
- Collaborate with internal teams, including sales, marketing, and product development, to address client needs and deliver solutions that align with their goals
- Coordinate and oversee the onboarding process for new clients, ensuring a smooth transition and successful implementation of our products/services
- Provide ongoing support and guidance to clients, including training sessions, troubleshooting assistance, and product demonstrations
- Monitor client accounts and performance metrics, identify areas for improvement, and proactively recommend solutions to drive value and maximize retention
- Prepare and deliver regular reports and updates to clients, summarizing key activities, outcomes, and recommendations
- Stay informed about industry trends, competitive landscape, and best practices in client servicing to maintain a competitive edge

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience)
- Proven experience in client servicing, account management, or customer success roles
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients
- Strong problem-solving and decision-making abilities, with a focus on delivering results and exceeding client expectations
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot)
- Detail-oriented mindset and organizational skills, with a commitment to accuracy and quality
- Positive attitude, proactive mindset, and willingness to go above and beyond to ensure client satisfaction

**Preferred Qualifications**:

- 2 years Experience in Client Servicing
- Knowledge of client relationship specially in advertising
- Familiarity with project management methodologies and tools
- Understanding of data analysis and reporting techniques

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- New Town, Kolkata, West Bengal (required)

Ability to Relocate:

- New Town, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9831778972



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