Salesforce Administrator

4 weeks ago

Bengaluru Karnataka, India Global Employees Full time

Location: Bengaluru, Karnataka, India

Experience: 3-6 years

Notice period: Immediate to max 30 days
- Salesforce Admin + Devops (DevOps optional)
- 6-8 years of Salesforce administration experience
- In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex) and/or integration with external systems
- Detail oriented and self-starter with strong written and interpersonal skills
- Ability to work independently, as well as part of a team
- Team player with positive “Can-do” attitude
- Great communication skills with enthusiastic personality
- Manage new releases of SFDC and efficiently roll out new features.
- Create custom objects when necessary.
- Create new reporting capabilities and respond to ad hoc reporting requests as needed.
- Provide support functions as needed.
- Provide sales and financial data to company executives.
- **A system administrator needs a solid understanding of business.**
- Experience with NetSuite (ERP) preferred
- Most importantly they should be proactive, organized and logical.

Job Responsibilities
- **Create and Manage Changes to the System -**:

- Proactively seek out and identify needed system changes.
- Proactively gather feedback from users.
- Manage system changes without interruption to the user.
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
- Gather requirements from end users.
- Modify the system to increase benefits and usability.
- Manage the change control process and “Change Management” Committee if appropriate.
- Manage new releases of SFDC and efficiently roll out new features.
- Create custom objects when necessary.
- Create new reporting capabilities and respond to ad hoc reporting requests as needed.
- Provide support functions as needed.
- Provide sales and financial data to company executives.
- **Maintain System, Security and Integrity -**:

- Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
- Grant/ remove and maintain user licenses.
- Maintain security including sharing rules and security levels.
- Design, Create and maintain user roles, profiles and hierarchies.
- **User Assistance, Training, Adoption and Satisfaction -**:

- **Create and administer training to existing or new users/groups.**:

- Provide one to one training to end users on an on-going basis.
- Communicate regularly with user base regarding new features, enhancements and changes to the system.
- Monitor usage and mentor users/groups needing assistance.
- Continually seek ways to further enhance the end-user experience.
- Be the company SME on Salesforcecom.
- **Process Creation, Documentation and Maintenance -**:

- Document company processes and workflows.
- Develop process documentation and field maps.
- Create new processes and associated reporting.
- **Data Quality, Migration and Maintenance -**:

- Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
- Import data as appropriate.
- Monitor and manage exception logs for back end system integration with SFDC.
- Manage duplicate records.
- Monitor and improve data quality
- Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.
- Report and Dashboard Creation and Maintenance
- **Create and maintain dashboards.**:

- Create and maintain reports including folder maintenance.
- Develop complex, macro driven reports to summarize system information for Senior Management.
- Build and manage report folders for reps to improve sales efficiency.
- **Essential Requirements**:

- A system administrator needs a solid understanding of business.
- Experience with NetSuite (ERP) preferred
- Most importantly they should be proactive, organized and logical.

**Job Types**: Full-time, Permanent

**Salary**: ₹800,000.00 - ₹1,400,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- Salesforce: 6 years (preferred)
- Devops: 3 years (preferred)

Work Location: In person

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