Student Counsellor

Department: STUDENT SERVICES

Purpose
- Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.

Duties & Responsibilities
- Provide comprehensive counselling to the prospect
- Working with telephony and CRM systems
- Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
- Any other work / responsibility as assigned by Authorities time to time.

Qualification
- Graduate

Experience
- 3 to 5 years of relevant work experience.
- Previous experience working as a counsellor in an education institute preferred

Skills & Abilities
- Good English language ability
- Good English Communication Skills
- Ability to speak clearly and articulately
- Ability to manage complaint calls with a calm disposition
- Patience
- Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer
- Willingness to learn and understand all the products and services offered by the organization
- Ability to multi-task
- Experience- 3 - 5 Years- Salary- 2 Lac 50 Thousand To 2 Lac 75 Thousand P.A.- Industry- Education / Teaching / Training / Counselling / Academic- Qualification- Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com- Key Skills- Psychometric Testing Student Counseling Psychology Admission Counselling Education Counsellor Counsellor Academic Counsellor Career Counsellor Student Counsellor Career Advisor Admission counsellorAbout Company
- Contact Person- Impact HR n KM Solutions- Address- Ravi Chamber Basement, Below Laminate Gallery, Near Canada Corner Signal- Mobile +91-XXXXXXXXXX