Technology Support Iii

2 months ago

Bengaluru Karnataka, India JPMorganChase Full time

**JOB DESCRIPTION**

**Job responsibilities**
- Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
- Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
- Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
- Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
- Supports the adoption of site reliability engineering best practices within your team

**Required qualifications, capabilities, and skills**
- Formal training or certification on software engineering concepts and 3+ years of expertise troubleshooting, resolving, and maintaining information technology services
- Proficient in at least one programming language such as Python, Java/Spring Boot, and.Net
- Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
- Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
- Experience in troubleshooting common networking technologies and issues
- Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
- Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
- Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team

**Preferred qualifications, capabilities, and skills**
- Practical Knowledge of emerging technologies.
- General knowledge of financial services industry

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